That is very unlike Liox experience. Please double check that this is indeed day and time your order was scheduled for by looking up your confirmation email we sent to you.
It's possible our driver is simply trying to park the car downstairs, however if we are running more than 15 mins late, please reach out to us at 212-203-6624 to confirm the status of delivery.

That is a common issue with doorman buildings, we don't use paper tickets so your apartment number will be witten on the laundry bag, please tell your doorman to look for white Liox bag attached to a nicely packaged dry cleaning on hangers.

Currently we do 5:30 am - 12 pm morning and 6 pm - 10 pm evening shifts for pickup and delivery hours. You may choose any 2 hour window within those times. Example 6:30 - 8:30 am.

Anywhere withing Douala 2, 4 ,5 ,6. Other Regions will be coming soon.

No problem, if you moved to a different address and it is within our service area, after we pick it up from you, simply change your account address and we will see the update in our system with the new address.

Yes, hang dry items must be separated by a plastic bag within Klyna bag, so that we know which items should be hang dried. It is subject to additional charge of CFA 200 per piece. So if you order includes 15 pieces for hang dry, you will be charged additional CFA 3000

We handle your clothes as our own, first we determine their material and colors and set such temperature for washing, that it doesn't fade during washing cycle. If there are heavy items like towels or sheets, we set drying on hot. If there are only light clothes like shirts, dresses etc. we set drying on medium

Since we don't charge for color separation we can only do it if your order is over 25 lbs. We can't dedicate 2 and more dryers for small orders. You may want us to hang dry some of your clothing.

You should put your detergent (not bleach) into our laundry bag, make sure you seal it tight, and leave additional instructions when making an order. Even when providing your own detergent, you will pay the same amount of money.

When it comes to wash of delicate fabrics we always recommend dry cleaning, we do not offer hand washing at this time.

Absolutely, its $3 per shirt to be washed and pressed. It is part of the dry cleaning order, either list number of shirts yourself (it's first on the list) or we can count them ourselves.

Prices listed on the order page are for a common description of an item. However we can not list all possible types of garment.

For items that are: extra heavy, long, extra-large or extra-small, bulky, fancy buttons, special fabric, leather or fur, there may be an extra charge since it requires extra attention or is different than the standard item of that kind.

Like the difference between a suit jacket and outter jacket could be minimal, however treatment and price varies.

However in 95% of cases we try to not charge anything extra and keep the cost as low as possible.

Unfortunately we can not provide the same day dry cleaning service at this time.

Absolutely, we work with many types of businesses and organizations in New York City

If your business needs clean towels, sheets, table covers or uniforms, rest assured that Klyna got you covered, please check this link to find out more about our commercial laundry services.

Yes. We have a towel rental service for white towels.

Unfortunately, we can not insure each particle of clothing will not get lost in wash and fold service. We try to keep the best service possible and will do our best to accommodate you within reason. If you have a missing item, please contact us about your item with description either by phone or email and will try our best to track it. Also, we can not refund you on lost items. In the future, if you have an items in specific that are important, please notify us ahead of time in the instruction box for us to give special attention to.

Contact us through the phone 699854141 or email at hello@klyna.com and explain your problem, we'll make any adjustments on your instructions.